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WGU Principles of Management at Western Governors University(IAC1) Sample Questions (Q43-Q48):

NEW QUESTION # 43
A corporation listens to people who are affected by change and solicits suggestions from people throughout the organization. Which strategy is the corporation using to overcome resistance to change? Choose 1 answer

A. Negotiation and reward
B. Education and communication
C. Participation and involvement
D. Facilitation and support

Answer: C

Explanation:
The strategy the corporation is using to overcome resistance to change is participation and involvement. This approach involves engaging employees who are affected by the change,soliciting their input, and incorporating their suggestions into the change process. By involving employees, the organization can reduce resistance and gain valuable insights that facilitate smoother implementation of changes.

NEW QUESTION # 44
When developing a qualify management system, which step involves answering the question, "If you were the customer, how would you like us to operate?" Choose 1 answer

A. Downsizing
B. Reengineering
C. Customerization
D. Benchmarking

Answer: C

Explanation:
When developing a quality management system, the step that involves answering the question, "If you were the customer, how would you like us to operate?" is known ascustomerization. This process is focused on tailoring and personalizing the customer experience to meet individual needs and preferences, thus ensuring that the company's operations align closely with customer expectations and desires. By prioritizing the customer's perspective, businesses can enhance satisfaction and loyalty, which are critical components of an effective quality management system.

NEW QUESTION # 45
The director of human resources for a start-up company is reviewing staffing needs and has discovered a labor deficit. How can the director use strategic human resource planning in this situation? Choose 1 answer

A. Reconcile employee supply and demand
B. Implement employee conflict resolution system
C. Establish strategic goals for improvement of manufacturing performance
D. Plan to reduce turnover through nonfinancial rewards

Answer: A

Explanation:
In strategic human resource planning, reconciling employee supply and demand is crucial when addressing a labor deficit. This involves analyzing the current workforce, predicting future staffing needs, and developing plans to ensure the organization has the right number of employees with the appropriate skills.
* Reconcile Employee Supply and Demand(Answer C): This process involves assessing the current workforce, forecasting future needs, and developing strategies to meet those needs. It ensures that the organization can meet its strategic goals by having the right people in the right places at the right times.
* Plan to Reduce Turnover Through Nonfinancial Rewards(Answer A) andImplement Employee Conflict Resolution System(Answer B): While important for employee retention and workplace harmony, these do not directly address the immediate issue of a labor deficit.
* Establish Strategic Goals for Improvement of Manufacturing Performance(Answer D): This is relevant to overall strategic planning but not specific to addressing a labor deficit.

NEW QUESTION # 46
What is the process that Includes automation or support of customer processes, direct communication with customers, and analysis of customer data for a broad range of purposes? Choose 1 answer

A. Customer association organization
B. Customer liaison policy
C. Customer relationship management
D. Customer connection society

Answer: C

Explanation:
The process that includes automation or support of customer processes, direct communication with customers, and analysis of customer data for a broad range of purposes is Customer Relationship Management (CRM).
CRM systems help organizations manage interactions with current and potential customers, streamline processes, and improve profitability by using customer data analysis for various business strategies.

NEW QUESTION # 47
What is a characteristic of a person with an entrepreneurial personality? Choose 1 answer

A. Employeeempowerment
B. Motivation to excel
C. Laissez-faire
D. Opportunity tolerance

Answer: B

Explanation:
A characteristic of a person with an entrepreneurial personality is the motivation to excel.
* Motivation to Excel(Answer A): Entrepreneurs are typically driven by a strong desire to achieve and excel. They are competitive, have a high need for achievement, and are constantly seeking ways to improve and succeed in their ventures.
* Opportunity Tolerance(Answer B): While entrepreneurs need to tolerate risks and seize opportunities, the term "opportunity tolerance" is not specifically highlighted as a key characteristic of an entrepreneurial personality.
* Laissez-faire(Answer C) andEmployee Empowerment(Answer D): These are management styles or strategies rather than personal characteristics of entrepreneurs.

NEW QUESTION # 48
......

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WGU Principles of Management at Western Governors University(IAC1) Sample Questions (Q43-Q48):

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